Bob W Hyde Park

• Location • Customer service • Host reached out, confirmed our experience, and took responsibility for the issues. • They made every effort to address the concerns and assured us that steps will be taken to prevent similar issues in the future. • Appreciate their proactive approach in following up and resolving the situation.

Great location, Paddington station is just a few minutes away by foot. Room is modern and clean. Service is really responsive and helpful.

The hotel is in a great location, and the room was spotlessly clean and well decorated. It had a calm atmosphere and was quiet throughout my stay. The added touches such as filter coffee in the room were appreciated. The shower was very good, and access to the hotel using phone-based reception worked smoothly.

I was very happy with my stay. The room I stayed in was very small, with no air conditioning and on the 4th floor, requiring negotiating narrow stairs with my large suitcase. Yet despite that the room was fitted out to a high standard, with a little kitchenette and all the comforts you would need. I stayed during a heatwave and they even had an expensive Dyson fan in the room. The door is opened using a secure app on your phone. Just check which room and which floor you are booking. The staircase was very narrow and steep, so would not suit someone with mobility issues.

In a safe area within walking distance of food and underground stations. (Walking distance to Paddington. Bayswater and 2 others.) Near Kensington Gardens. There are restaurants around Paddington and a little high street on Bayswater with several groceries, numerous restaurants, a casino and a few shops. The room had a refrigerator and microwave also a sink with a few dishes and cutlery. The room was clean and newly decorated. Shower was okay. Bed was so-so, but okay. I'd stay there again.