Bob W Hyde Park

• Location • Customer service • Host reached out, confirmed our experience, and took responsibility for the issues. • They made every effort to address the concerns and assured us that steps will be taken to prevent similar issues in the future. • Appreciate their proactive approach in following up and resolving the situation.

Great location, Paddington station is just a few minutes away by foot. Room is modern and clean. Service is really responsive and helpful.

The hotel staff on site (particularly Ilaria), made my stay. Ilaria was kind, helpful and supportive as I was quite distressed with the overall check-in process and staying on the top floor with no elevator. The single room was small yet efficient. Overall this hotel is good for a couple nights if you want to be situated close to transportation for Heathrow Airport. Also Hyde Park is close by, which is always a bonus.

The stay had a lot of character and it made it feel much more comfortable and warm. The room did not feel like an empty shell with just the "bare minimum" requirements. It had a yoga mat (actually two), a instant film camera, a retro games console, wine glasses, a reusable water bottle to take around town with you, and plenty of other small things I might be missing. They have gone above and beyond just a simple hotel stay experience and it shows.

I was very happy with my stay. The room I stayed in was very small, with no air conditioning and on the 4th floor, requiring negotiating narrow stairs with my large suitcase. Yet despite that the room was fitted out to a high standard, with a little kitchenette and all the comforts you would need. I stayed during a heatwave and they even had an expensive Dyson fan in the room. The door is opened using a secure app on your phone. Just check which room and which floor you are booking. The staircase was very narrow and steep, so would not suit someone with mobility issues.